There aren’t too many people who love to handle customer complaints. The right guidance and a reliable set of tools can make a world of difference — to both the business and its customers! Empowering staff to handle complaints will greatly improve your level of customer service across the board. Attendees will learn how to slow down, learn from the feedback you receive, and in the best cases, build relationships with unsatisfied customers. In this session, you’ll learn several strategies to help navigate complaint situations and get practical tips on how to apply them until they’re second nature.