We all want to build positive relationships and please our customers, but sometimes that’s easier said than done! Whether the customer doesn’t want to do what you’re asking them to do, they’re upset about a mistake, or you’re just not on the same page with them, having reliable ways to handle these situations can make all the difference. Join this session to get time-tested tools to de-escalate difficult situations, get help from your peers or managers, and do your best to turn any situation around.