In the workplace, it is essential to have a well-defined conflict resolution framework. Understanding how to navigate conflict benefits owners, employees, and customers. This session focuses on developing a conflict philosophy that aligns with your organizational values. By expanding awareness and understanding personal conflict tendencies, you will gain insights into effective conflict management strategies which will help your bookstore succeed. You’ll leave the session with an understanding of how to address discomfort in difficult conversations and the tools you need to establish a framework for successful conflict resolution.