Name
When Saying No Leads to An Angry Customer
Date
Tuesday, February 25, 2025
Time
9:30 AM - 10:30 AM
Location Name
Governor's Square 14, Concourse Level, Plaza Building
Description
Sometimes, the customer isn’t right. This session, designed for frontline booksellers and managers, will give you concrete steps to take when it’s time to de-escalate an angry customer. Through hands-on practice and modeling, you’ll gain the skills you need to create boundaries with difficult customers and become confident in your ability to de-escalate challenging conversations.