Name
When Saying No Leads to An Angry Customer
Date
Tuesday, February 25, 2025
Time
9:30 AM - 10:30 AM
Location Name
Plaza Ballroom - A, Concourse Level, Plaza Building
Description
Sometimes, the customer isn’t right. This session, designed for frontline booksellers and managers, will give you concrete steps to take when it’s time to de-escalate an angry customer. Through hands-on practice and modeling, you’ll gain the skills you need to create boundaries with difficult customers and become confident in your ability to de-escalate challenging conversations.