Find finesse instead of fight, flight, freeze, and fawn. As booksellers, you interact with a diverse range of situations every day—most exchanges are positive, but sometimes tensions rise. How you respond in these moments can make all the difference. This interactive session is designed to equip you with practical tools to handle difficult interactions with confidence and composure—without compromising your values or well-being. Expect to add tools in your toolbox that you can recall, apply, and mentor through, strengthening your ability to show up as a Peaceful Leader when it matters most.