Most of us know how to help when we see someone in cardiac arrest — we start CPR, or at the very least, call 9-1-1. But too few of us might know how to respond when we see a customer having a panic attack, or if we are concerned that a co-worker shows signs of alcoholism. Mental Health First Aid (MHFA) is a training program that takes the fear and hesitation out of starting conversations about mental health and substance use problems. It helps to improve understanding and provides an action plan that teaches people to safely and responsibly identify and address a potential mental illness or substance use disorder. Rich Palmer, a certified MHFA instructor will provide an introduction to basic MHFA skills on how to navigate hard conversations, tackle stigma in the workplace, and address what resilience truly means – with strategies to alleviate burnout.