Booksellers regularly navigate difficult conversations with parents about the books their children want to read. This panel will explore how to respond with confidence and professionalism when parents question, challenge, or reject a book, while respecting their role and maintaining your bookstore’s values. Panelists will share practical language, conversation strategies, and real-world approaches for de-escalating tense interactions, offering alternatives, and keeping conversations productive.Leave with tools you can immediately use on the sales floor, at the register, and during bookstore events.